Your Online Reputation is Everything
Online reviews have become increasinly more critical to the success of an organization in recent years. Positive reviews can help increase sales, while negative reviews can effectively destroy a business. Beanstalk offers online reputation management services. Not only can we help monitor your brand to make you aware of new reviews, but we can also assist your organization in generating new, legitimate positive reviews.
We can implement a set of automated tools that will monitor your brand online. If someone posts a new review about your business, we will alert you and assist with responding to it in a timely manner. Some of our tools even allow us to monitor your brand outside of the common review sites, simlar to Google Alerts.
Beanstalk can also configure a review 'portal' for your organization that helps screen for positive vs. negative online reviews. For instance, after sending your customers a review request, they would arrive on a web page that would prompt them to rate their experience and write a brief testimonial. If the customer chose a rating of 3 stars or less (out of 5 stars), they would receive a message telling them something like "We are sorry for your poor experience. We will contact you within 48 hours to help resolve your issue". On the other hand, if they chose a 4 or 5 star rating, the system would ask them to share their review on one of the common review sites (Google, Yelp, etc.). This way, you can generate new, positive reviews for your organization while minimizing the risk of receiving negative ones.